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Position Details

Employment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Jacksonville
Location State:
FL
Work Location Type:
Hybrid
WHO WE ARE AND WHAT WE DO: 
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

Position Summary:
  •  Lead IT service management for radiology operations, ensuring reliable performance of integrations between hospitals, imaging centers, and remote reading environments to support patient care. 
  • Serve as the primary technical partner for practice directors, clients, and radiologists by building relationships, troubleshooting complex issues, and managing escalations through resolution. 
  • Analyze system performance, maintain practice databases, identify recurring issues, and provide data-driven reporting, root cause analysis, and performance insights. 
  • Drive continuous improvement through workflow optimization, performance improvement plans, system upgrades, equipment deployments, onboarding activities, and collaboration with IT and innovation teams. 
  • Support and train end users on radiology reading stations, represent IT in client meetings and reviews, and travel up to 75% (including occasional overnight trips) to support operational and technical needs. 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: 
  • Strong expertise in IT service management, technical troubleshooting, root cause analysis, and supporting complex radiology-focused IT environments. 
  • Excellent customer service, communication, and relationship-building skills, with the ability to translate stakeholder needs into effective technical solutions. 
  • Highly organized, detail-oriented, adaptable, and proactive, with a proven ability to identify improvement opportunities and solve problems independently or collaboratively. 
  • Bachelor's degree or 5+ years of diverse IT experience, client-facing consulting/support experience, and a track record of resolving complex technical issues preferred 
  • Experience in system integrations, workflow optimization, and relevant technical certifications or advanced training preferred

Why Radiology Partners: 
Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. Compensation Reviews, Career Growth Opportunities Generous PTO Plans and Paid Holidays Proudly Certified as a Great Place to Work for Five Consecutive Years 

FOR MORE INFORMATION: https://jobdescription.powerappsportals.com/ITOptimizatonManagerITOPTMGR6-4-26/ 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify.

Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.