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Position Details

Employment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Remote
Location State:
Remote
Work Location Type:
Remote
WHO WE ARE AND WHAT WE DO:
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY:
  • Provide Tier 2 support for IT projects, including system upgrades, application testing, and routine OS updates
  • Troubleshoot and resolve user issues across desktops, mobile devices, conferencing tools, and VPN, escalating to Tier 3 or Engineering as needed
  • Support incident and problem management by identifying recurring issues, documenting findings, and communicating workarounds and updates
  • Manage user access, onboarding/offboarding activities, and assist with documentation of planned downtimes or service interruptions
  • Maintain device upkeep, coordinate hardware repairs and replacements, and uphold SLAs through timely end-user support
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
  • 3-5 years of experience in Information Technology, or an equivalent combination of education and experience
  • Strong customer service skills, including support of executive-level personnel, with a positive attitude and high integrity
  • Excellent problem-solving, critical thinking, and ability to manage multiple priorities in a remote environment
  • Strong knowledge of Windows and macOS operating systems, with experience troubleshooting hardware and software issues
  • Experience with remote support tools, ticketing systems, and clear communication to both technical and non-technical audiences
WHY RADIOLOGY PARTNERS:
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
  • Compensation Reviews, Career Growth Opportunities
  • Flexible Remote Schedules (Remove for onsite positions)
  • Generous PTO Plans and Paid Holidays
  • Proudly Certified as a Great Place to Work for Five Consecutive Years
FOR MORE INFORMATION:

COMPENSATION:
The salary range for this position is $55,000 - $65,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.