Radiology Partners

POSITION SUMMARY

We are seeking a Sr Development Support Engineer to join our innovative Development team. This role will serve as a key escalation and support resource, bridging the gap between Development, Product, and IT Support teams. You will troubleshoot complex software issues, assist with deployments, and advocate for system improvements - ultimately ensuring our AI-powered clinical applications run smoothly and deliver value to our end users.

WHO WE ARE AND WHAT WE DO

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

WHY RADIOLOGY PARTNERS

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
• Compensation Reviews, Career Growth Opportunities 
• Flexible Remote Schedules 
• Generous PTO Plans and Paid Holidays 
• Proudly Certified as a Great Place to Work for Five Consecutive Years 

POSITION DUTIES AND RESPONSIBILITIES

• Act as the primary Development escalation point for internal IT support teams, providing guidance and resolution for complex technical issues. 
• Identifies, investigates, and documents software bugs and defects in RP’s internally developed clinical applications. 
• Supports cloud-based deployments and application rollouts in coordination with RP IT and DevOps teams. 
• Trains and onboards IT support staff on new application features, workflows, and tools. 
• Collaborates with Product, QA and Development teams to triage and prioritize customer enhancement requests and bug reports. 
• Troubleshoots complex issues in hybrid cloud environments using diagnostic tools and methodical investigation techniques. 
• Leverages tools such as GitHub, ArgoCD, and AWS services (e.g., EKS, EC2, CodePipeline, Databricks) to support software operations and deployments. 
• Maintains and documents technical knowledge in Jira, Confluence and ServiceNow, ensuring transparency and shared understanding across teams. 
• Works with relational and NoSQL databases (e.g., CloudSQL, BigQuery) integrated into clinical cloud workflows. 
• Creates and maintains automation scripts and deployment configurations using YAML, Bash, and Python. 
• Supports AI-enabled software used in Radiology workflows, contributing to the delivery of real-time clinical insights. 
•  Builds and enhances monitoring, metrics, logging, and alerting systems using AWS tools (e.g., CloudWatch) and other observability platforms to proactively identify and address potential issues. 
• Performs other duties as assigned. 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bachelor’s degree in Engineering, Programming, Computer Science, or a related field. 
• 5+ years’ experience in a support, development, DevOps, or implementations role with a focus on technical operations and customer service. Preferred background in Radiology IT systems, workflows, and PACS/RIS environments. 
• Proven ability to troubleshoot complex systems across cloud, network, and application layers in hybrid environments. 
• Hands-on experience with tools like GitHub, ArgoCD, AWS (EKS, EC2, CodePipeline), and AWS Databricks. 
• Hands-on proficiency with containerization and orchestration technologies, including Docker, Kubernetes, and Amazon EKS, integrated with GitHub for source control and workflow management. 
• Solid systems engineering foundation, including Linux administration, networking (e.g., VPC, subnets, load balancers), storage solutions, and operating system optimization in cloud environments. 
• Familiarity with relational and NoSQL databases, including integration into cloud-based workflows. 
• Proficiency in scripting and configuration languages such as Python, Bash, and YAML. 
• Extensive experience in Agile environments, with a collaborative mindset and a track record of delivering results through constant team interaction and iterative progress. 
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. 
• Knowledge of observability and diagnostic tools (e.g., Datadog, Grafana, CloudWatch). 
• Experience using Jira and Confluence in cross-functional engineering teams. 

EXTRA CREDIT 

• Experience in the medical technology industry, particularly with healthcare compliance (e.g., HIPAA) and PHI management. 
• Familiarity with handling large datasets and supporting machine learning or AI-driven workloads.
• Proficiency in Python and/or C# for scripting, tooling, or application development. 

COMPENSATION 

The salary range for this position is $120,000-$140,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

 Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. 

Radiology Partners participates in E-verify. 

Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.