Radiology Partners

PRACTICE OVERVIEW 

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY 

The Customer Success Lead is a key player on the Transformation team at RP and an integral part of the Virtual Radiologist Assistant (VRA) program. The VRA program enables radiologists to optimally leverage a team of assistants (VRAs) to achieve maximum capacity and satisfaction at work while delivering the best patient care possible. The VRA Customer Success (CS) Team is responsible for building and maintaining relationships with 2 customers: the radiologists working with VRAs and the Local Practice Operations and Clinical leadership teams. The VRA CS Lead plays an instrumental role for the VRA program as the broader team depends on this role to have a pulse check on every rad and practice experience with the Program.

POSITION DUTIES AND RESPONSIBILITIES:

• Engage daily with radiologists and Local Practice leadership to ensure satisfaction with the VRA program – responsible for identifying elements of dissatisfaction and engaging other cross-functional teams, as needed, to issue resolution. Cross-functional support teams include, but are not limited to: IT, VRA Workflow Coaching team, CORE/call center, Analytics and Insights teams, Vendors, etc.
• Review daily feedback surveys from radiologist, VRAs and Coaches to identify ‘how things are going’ – engage teams above as needed to solve for any issues
• Review productivity data daily for radiologists working with VRAs and flag issues, as needed (and engage with radiologists and other teams, if needed)
• Maintain profiles for participating radiologists in the Customer Success database
• Send weekly scorecards to radiologists and respective practice Operators
• Lead and/or participate in weekly/bi-weekly VRA update meetings with respective local Practices – maintain minutes and send follow-up items, as needed
• Represent the Customer Success team on all internal team meetings (give insight to rad and local practice feedback regarding the program)
• Plan and schedule check in calls with radiologists and local practices, per established cadence and as needed
• Develop tools, processes, and best practices for the CS team
• Collaborate with VRA vendors on any changes to schedules or workflows
• Carry out other duties, tasks, and projects, as needed, to support the Transformation Team and Radiology Partners
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• 5+ years working with physicians, required; working with radiologists, preferred
• Excellent organization and task management skills, required
• Proficiency in Microsoft Office software (e.g., PowerPoint, Excel, Teams, etc.), required
• Experience working with senior leadership, preferred
• Strong skills in verbal and written communications and project management, preferred
• Ability to work in a fast-paced environment with multiple competing demands for time and attention
• Ability to align internal resources to meet customer needs and deadlines
• Ability to work in a collaborative team environment

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

The salary range for this position is $70,000-$80,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.