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Position Details

Schedule/Shift:
Day/1st Shift
Employment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Remote
Work Location Type:
Remote
POSITION SUMMARY
Radiology Partners is seeking an Endpoint Engineer that will be responsible for providing support on various Configuration Manager platforms including MECM, JAMF and Intune, with a focus on Configuration Management in a heterogeneous environment. This role maintains Infrastructure services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per best practices and standard Radiology Partners processes.

WHO WE ARE AND WHAT WE DO: 
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

WHY RADIOLOGY PARTNERS: 
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
  • Compensation Reviews, Career Growth Opportunities 
  • Flexible Remote Schedules 
  • Generous PTO Plans and Paid Holidays 
  • Proudly Certified as a Great Place to Work for Five Consecutive Years 

POSITION DUTIES AND RESPONSIBILITIES:

Incident & Problem Management 
  • Acts as an escalation point and provides advanced level support for Support Teammates while troubleshooting and resolving end-user desktop incidents. 
  • Respond to off-hours downtime by taking appropriate action to correct affected systems 
  • Manages all IT issues with focus on customer satisfaction 
 End-User Device Management 
  • Manages and maintains Microsoft Endpoint Configuration Manager application libraries 
  • Intune setup, deployment and ongoing policy maintenance 
  • Packages, tests, and deploys applications, drivers, and operating systems 
  • Support and troubleshooting for Software Update deployments and WSUS 
  • Working knowledge of Azure Active Directory 
  • Support and troubleshooting for mobile device management 
  • Mac management leveraging the JAMF suite of tools 
  • BYOD/In house owned devices over both JAMF and Intune 
  • Practice change control policies and adhere to team guidelines 
Solutions Development 
  • Recommends hardware and other peripherals for general use 
  • Collaborates with engineers from other teams and assesses user needs 
  • Investigates and recommends cost-effective solutions 
  • Able to create KB articles to define software/solution needs 

KNOWLEDGE, SKILLS, AND ABILITIES 
  • Bachelor’s degree in Computer Science degree or related field or equivalent combination of industry related professional experience and education 
  • 3+ years of experience as System Administrator 
  • Experience with JAMF and Mac systems
  • Experience supporting a system of 100 users or more, preferably in the healthcare environment
  • Advanced level knowledge of Active Directory and Group Policy 
  • Advanced level knowledge on Windows Desktop and Server operating systems 
  • Virtual Private Networking (VPN) and remote connectivity troubleshooting skills 
  • Networking knowledge including TCP/IP, DHCP, internal and external DNS 
  • Experience with firewall, anti-spam, anti-virus, and system security implementation & maintenance 
  • Experience with help desk ticketing software, terminal services, and general use of MS Office 
  • A customer service mindset is a must  

COMPENSATION: 
The salary range for this position is $80,000-$100,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. 

Radiology Partners participates in E-verify. 

Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.