Radiology Partners

practice OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Position Summary

Radiology Partners’ Regional Services team is seeking an Application Support Analyst II who is responsible for the day-to-day operation of the PACS/RIS equipment including image workflow, archiving, auto-routing, pre-fetching and other related activities.  The Application Support Analyst II provides accurate and timely support services for specified systems and troubleshoots problems. The Application Support Analyst plays a role in image data transfer, application system maintenance and application upgrades.

Position Duties and Responsibilities

• Corrects broken and corrupted studies; splits and merges studies as needed.
• Assists end users with clinical application-related issues.
• Identifies and resolves incidents within agreed Service Level Agreements (SLAs).

• Trouble-shoots and solves application system problems in an effective and timely manner.
• Ensures that all relevant incidents are linked to their appropriate problem.
• Assists in proactive problem management activities, identifying trends, participating in root cause analysis, and implementing assigned corrective actions.

• Identifies enhancements to known solutions within the knowledge base.
• Contributes to service improvement projects.
• Prepares and presents technical and/or educational documentation of assigned application systems to enhance the knowledge of customers and team members.

• Ensures that studies are flowing from modalities to the archive and to reading stations through the various interfaces and processing queues.
• Ensures timely and complete capture of DICOM image data into the PACS/RIS as well as network transmissions, RIS validation, and exception handling.

• Manages changes to clinical applications using normal, routine, or emergency change processes to reduce risk of availability, performance, security and compliance of business services impacted by the change.
• Monitors clinical application capacity and resolves or escalates potential issues.
• Updates the system configuration as new modalities, workstations, and RIS codes are added over time.
• Performs quality control as indicated for clinical application-related hardware (e.g. monitors, CR/DR systems, and reading stations).

• Monitors and supports application upgrades and patches.
• Participates in requirements gathering workshops, data analysis, site visits, and task and workflow analysis.
• Creates use cases, user stories, functional specifications, diagrams and technical documentation as needed to articulate requirements.
• Assists in the configuration and setup of clinical applications upgrades
• Performs user acceptance and other types of tests to determine completeness of requirements.

• Evaluates requested application services to determine how closely current services meet customer requirements.
• Delivers recommended services to achieve high customer satisfaction and trust.
• Coordinates activity across service providers and maintains a good customer experience

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Two year technology degree or equivalent combination of industry related professional experience and education preferred
• Working experience in providing technology support or working in a technical capacity
• Working experience working with a ticket management/service desk system
• Working experience in incident, problem, and request management
• Working experience with Microsoft Office products
• Working experience in a clinical radiology environment and work flow knowledge
• Working experience with data analysis, systems design and problem identification
• Working experience with DICOM protocol, general computer network technology, high performance computing, and archival storage and retrieval systems
• Working experience in using radiology-related computer systems (PACS/RIS) and dictation system
• Knowledge of HIPAA security requirements as they pertain to the operation of a medical facility
• Knowledge of customer service concepts and techniques
• Working experience in testing application system

• Working experience working in an ITIL-based environment

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

The salary range for this position is $70,000.00 - $80,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.