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Position Details

Schedule/Shift:
Day/1st Shift
Employment Type:
Full-time (30+ hrs/week)/FULLTIME
Location City:
Orlando
Location State:
FL
Work Location Type:
Hybrid
POSITION SUMMARY
Radiology Partners is currently seeking an experienced Director, Operations to join our team of practice management professionals in the Orlando, FL area This role is a unique opportunity to help build and lead a growing practice in a large healthcare market in Orlando. In addition, it is an outstanding opportunity for the practice management professional who desires a broader business consultative role by servicing hospital-based physician groups. As the Director, Operations you will act as the primary relationship manager and leader for our physician client groups. You will be responsible for building effective, service driven relationships and providing innovative business and clinical solutions to complex matters in their practice. The Director is responsible for the day-to-day operational leadership, ensuring the delivery of quality care and customer satisfaction of the practice.

WHO WE ARE AND WHAT WE DO
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

WHY RADIOLOGY PARTNERS 
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
  • Compensation Reviews, Career Growth Opportunities 
  • Flexible Remote Schedules 
  • Generous PTO Plans and Paid Holidays
  • Great Place to Work Certified 

POSITION DUTIES AND RESPONSIBILITIES

Client Management 
  • Manage mid- to large-scale daily operations, navigating varying types and complexities of hospital environments
  • Drive results through internal and external stakeholders, managing functional teams to ensure necessary outcomes are met 
  • Facilitate and lead all client communication touch-points, understand critical points of failure and escalate appropriately, as necessary 
  • Develop and deploy on comprehensive staffing plans, determine staffing needs, lead recruitment efforts of new physicians 
  • Independently negotiate contract terms with physicians during the recruiting process 

Practice Management 
  • Create operational strategies that consider implications beyond the current moment/week/etc. 
  • Partner with both client and RP stakeholders to anticipate potential challenges and proactively create strategies and solutions 
  • Optimize physician schedule and staffing plan for greater efficiency and cost effectiveness, while ensuring compliance with SLAs 
  • Monitor demand vs. supply regularly and shift approach, as needed, to ensure budgets are met and long-term financial stability, while ensuring clinical needs are met (i.e. mitigating clinical gaps/shortages) 

Culture & Leadership 
  • Effectively navigate complex, challenging client relationships; diplomatically lead difficult conversations and manage issues (real or perceived) - in collaboration with field ops counterparts 
  • Develop proactive change management strategies for projects/initiatives 
  • Manage multiple projects or more complex projects, with limited oversight/direction, and serve as a SME for other teammates, functional leads, clients and physicians 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE 
  • 3 years prior relevant experience in healthcare administration, operations, project/portfolio management 
  • Continuing education certificate/degree a plus (e.g. PMP, MHA, MBA) 
  • Experience working closely with physicians and healthcare leaders 
  • Requires a thorough understanding of customer relationship management, entrepreneurial based service delivery and an ability to adapt to a rapidly growing environment 
  • Demonstrated leadership in a management environment with core skills of detail orientation, follow through, process design, excellent communication and relationship management 
  • Experience managing individuals or teams is a plus 
  • Computer skills including Microsoft Office (Outlook, Word, Excel, PowerPoint) 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.