practice OVERVIEW

Radiology Partners is the largest and fastest growing on-site radiology practice in the US.   We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.  We serve our clients with an operational focus, and, above all, a commitment to quality patient care.  Our mission is To Transform Radiology.

Shift: Thur and Fri 1130am-8pm, Sat and Sun 4p-12a - 30 hours a week on a temp basis

Position Summary

Radiology Partners is looking for a Physician Support Associate II (PSAII) who coordinates physician schedules, tracks physician utilization, time off, and availability.  Oversees workflow for case reads and assures critical patient cases are assigned appropriately and completed prior to end of day. Manages various work lists, reports and other communications.

Position Duties and Responsibilities

• Reviews Radiologists’ daily work schedule at the beginning of the work day. Communicates and coordinates fluoroscopic exams, injection procedures, STATS and any meeting and conference calls so that it does not interfere with or disrupt the day. Proactively monitors the radiology exams scheduled and pending scheduling while working with the physician scheduling team to ensure appropriate enterprise-wide physician coverage.  Works with the hospital scheduling team to schedule pending exams when appropriate physician coverage is already scheduled if appropriate.  Consistently updates the Outlook calendar to reflect the current physician coverage and to ensure that there will be appropriate physician skill set on site to perform those procedures. Coordinates and works with other PSA’s to assign subspecialty reads.

• Monitors work lists for exams performed in the Jefferson Radiology enterprise. Assigns STAT and subspecialty exams to appropriate Radiologist for timely reading. Monitors exams in order to assign lunch breaks for the Radiologist while ensuring coverage for reads. Reviews, monitors, schedules and suggests time for additional add-on exams and obtains approval if needed. Anticipates and ensures that when STAT exams are performed in the Partner-Hospital Emergency Department (ED), Intensive Care (IC) Unit, Operating Room (OR) and other floors, the Radiologist reads the exam in a timely manner. Communicates with the physician scheduling team to ensure the physicians scheduled on site are trained, credentialed and privileged for their scheduled work slots.  Communicates and clarifies any scheduling discrepancies to the physician scheduling team to work on an enterprise-wide solution.

• Triages and coordinates phone calls for the Radiologists.  Ensures efficiency and timeliness when responding to outside inquiries.  Handles incoming requests/issues in a way that avoids and minimizes interruptions to the Radiologists’ workflow. Batch communicates non-urgent tasks and messages for the Radiologist to reduce interruptions during the shift. Places and receives phone calls to referring physicians and staff as necessary.

• Ensures the quality assurance (QA) of all exams and that all information necessary for the radiologist to provide an interpretation of the current study is at hand. Ensures prior studies and reports are loaded into the information system and the requisition is available with proper clinical information. Solicits necessary additional clinical information from clinical staff for exams. Coordinates with and assists front desk personnel with requisition interpretation and clinical indications, as required. 

• Participates in On-Call coverage rotation for any uncovered shifts.

• Assists physicians visiting the department by uploading their patient exams and asking a Radiologist to review when exam is ready.

• Maintains knowledge on multiple software applications and provides basic technical assistance to the Radiologists as needed.

• Participates as a member of the Jefferson Radiology Team. Consistently demonstrates and promotes Jefferson Radiology Values. Acts as an ambassador of Jefferson Radiology to hospital staff, management, physicians and patients.  Adheres to all applicable Hospital procedures and policies.  Addresses any customer concerns that are presented in the Radiology department, and understands when to involve physician intervention. At all times projects a positive & courteous attitude to hospital staff, physicians and patients.

• Performs other related duties as assigned.

• Ensures a professional attitude and appearance at all times. Consistently demonstrates flexibility and good judgment. Consults with co-workers and supervisor as necessary.

• Adheres to all Jefferson Radiology policies and procedures, including Compliance, HIPAA, OSHA, and licensing and accreditation guidelines. Reviews policy and procedure manuals on an annual basis. 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• High School diploma or equivalent.
• 3+ years of medical office experience, preferably in radiology, required.
• Previous experience working directly with physician schedules or facilitating physician flow, preferred.
• Other combinations of education and experience would be considered.
• Must demonstrate knowledge of medical terminology and radiology specialties.
• Must demonstrate ability to handle multiple demands in a calm and efficient manner and to communicate clearly and tactfully.
• Must demonstrate a strong customer service orientation and a pleasant, professional manner.
• Must demonstrate excellent organization skills and attention to detail, as well as strong computer skills, including Excel.