Radpartners www.radpartners.com

practice OVERVIEW

Radiology Partners is the largest and fastest growing on-site radiology practice in the US.   We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.  We serve our clients with an operational focus, and, above all, a commitment to quality patient care.  Our mission is To Transform Radiology.

*Onsite position located in Sarasota, FL.

Position Summary

Radiology Partners is seeking a Client Care Coordinator who provides professional, courteous, and efficient support to clients, healthcare providers, and office staff. This role ensures smooth operations in a clinical setting by managing patient care coordination, scheduling, and administrative tasks. Exceptional communication and organizational skills are essential for success in this role.

Position Duties and Responsibilities

·       Patient Support

• Greet and register clients; verify demographic and insurance information.
• Inform clients about financial obligations, copays, and procedure fees, if applicable (out of network information)
• Call clients for appointment reminders and follow-up post-procedure to assess their status.

·        Scheduling and Documentation

• Schedule consultations and procedures, ensuring eligibility verification and insurance authorization.
• Assist Team in Coordinating care between referring physicians, clients, and internal departments.
• Prepare and maintain client charts, including pre-procedure testing, history, consents, and physician orders.
• Monitor and manage pending records, authorizations, and follow-up appointments.
• Load, confirm, and upload outside imaging and records into appropriate systems (e.g., AdvancedMD, PowerShare).

·        Administrative Support

• Answer and route phone calls professionally, sending clinical calls to triage nurse and answer all non-clinical inquiries.
• Document all client interactions to include calls and all updates in electronic health record (EHR) systems.
• Document in all programs as needed, Order Facilitator and Advanced MD to ensure all departments have current patient information.
• Process incoming correspondence, including mail, fax, and emails, and distribute as necessary.
• Maintain a clean, organized reception and clinical area, ensuring adequate stock of supplies.

·        Collaboration and Coordination

• Communicate effectively with clients, physicians, and insurance providers to resolve issues promptly.
• Coordinate client care with radiologists, advanced practice providers (ARNP/PA), and referring offices.
• Follow up with authorization departments to confirm procedure approvals, when necessary.
• Ensure proper maintenance and functionality of office and clinical equipment.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

·        Education and Experience

• High school diploma or equivalent required; advanced education preferred.
• Minimum of 2 years of experience in a healthcare administrative role or similar environment.

·        Technical Skills

• Proficient in EHR systems (AdvancedMD, PNM/SCI, PowerShare, AllScripts/Sunrise).
• Ability to manage scheduling software (QGenda) and coordinate medical imaging uploads.
• Familiarity with CPT/ICD coding and insurance authorization processes.

·        Soft Skills

• Exceptional verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently while collaborating effectively with a team.
• Positive attitude, punctuality, and a commitment to confidentiality and client care.

·        Work Environment and Physical Demands

• Fast-paced, client-facing clinical environment requiring multitasking.
• May involve standing, walking, and lifting supplies or documents.