Radpartners www.radpartners.com

POSITION SUMMARY

RadPartners IT Team is seeking a motivated, high performing Tier 3 Support Analyst.  The incumbent will provide IT support to end users who utilize RadPartners IT systems in the practice of providing and supporting radiology services.  IT supports responsibilities includes trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.

WHO WE ARE AND WHAT WE DO

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

WHY RADIOLOGY PARTNERS AND/OR DEPARTMENT:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

POSITION DUTIES AND RESPONSIBILITIES

• Own and escalate daily IT issues, troubleshooting desktop and mobile device problems.
• Manage user access, incidents, service interruptions, and downtimes, ensuring clear documentation and communication.
• Create and maintain “how-to” guides for Tier 1 and Tier 2 on-call support.
• Identify training gaps for Tier 1 and Tier 2 to improve first-call resolution.
• Track and analyze recurring issues, coordinating with internal teams and vendors for long-term solutions.
• Communicate ongoing issues and workarounds until permanent fixes are in place.
• Document solutions in the ticketing system and ensure proper resolution communication.
• Handle inbound technical support calls and VPN troubleshooting.
• Manage and document planned/unplanned downtimes, escalating as needed.
• Perform workstation imaging and configuration.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience in IT or a healthcare discipline.
• Knowledge of technology, including installation, configuration, and troubleshooting of supported products.
• Experience working with hardware and networks.
• Familiarity with HIS/RIS, PACS, Voice Recognition systems, and DICOM functionality, including PACS database and study queue resolution.
• Experience with voice dictation systems like PowerScribe or Fluency.

COMPENSATION

The salary range for this position is $70K-$85K. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus.

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team