Radpartners www.radpartners.com

POSITION SUMMARY

Provides IT support via chat to end users who utilize RP IT systems in the practice of providing and supporting radiology services. Diagnoses and resolves a wide range of technical issues, providing effective end-user support for hardware, software, and network connectivity, and contributing to the IT knowledge base for solutions to issues and improving IT support processes. 

Shift: 7pm EST - 5:30am EST, 4 days a week

WHO WE ARE AND WHAT WE DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

WHY RADIOLOGY PARTNERS:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
• Compensation Reviews, Career Growth Opportunities 
• Flexible Remote Schedules 
• Generous PTO Plans and Paid Holidays 
• Proudly Certified as a Great Place to Work for Five Consecutive Years

POSITION DUTIES AND RESPONSIBILITIES:

• Provide advanced IT support to end users, including those supporting and delivering radiology services, ensuring high availability and reliability of clinical IT systems.
• Communicate professionally with radiologists attending to their IT support needs.
• Diagnose and resolve a wide range of technical issues related to hardware, software, network connectivity, and clinical applications across desktops, laptops, mobile devices, and peripherals.
• Investigate, triage, and resolve escalated or high-priority issues, collaborating with other IT teams when necessary to ensure timely and effective resolution.
• Apply analytical and problem-solving skills to identify root causes, resolve recurring issues, and maximize the efficiency and effectiveness of IT support.
• Provide support during planned and unplanned downtime, following downtime procedures to ensure continuity of operations for clinical and administrative users.
• Manage incidents and service requests through ServiceNow, maintaining accurate records of issues, actions taken, and outcomes.
• Ensure timely and clear communication of ongoing issues and interim workarounds, and notify customers once a permanent resolution is established.
• Contribute to problem management efforts by identifying trends, documenting known errors, and recommending process or technical improvements.
• Identify gaps of training and knowledge of teams to improve quality, consistency, and efficiency for first call support.
• Maintain and update IT documentation, including support procedures, troubleshooting guides, and knowledge base articles to improve team effectiveness and user self-service capabilities.
• Serves as an escalation point during on-call periods to resolve urgent technical issues impacting operations.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Shift: 7pm EST - 5:30am EST, 4 days a week
• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred or equivalent experience
• 5+ years of experience in healthcare information technology and radiology required
• Experience working with hardware and networks
• Experience with voice dictation systems, like PowerScribe, or Fluency
• Knowledge of technology and a basic understanding of supported products - covers installation, configuration, and troubleshooting of products provided those products meet pre-defined standards
• Knowledge of HIS/RIS, PACS, and Voice Recognition systems with an understanding of Digital Imaging modality operations, familiarity in DICOM functionality, and the resolution of a PACS database and study queues • Knowledge of Radiology Work Flow
• Critical thinking and creative problem solving skills
• Excellent customer service skills

COMPENSATION:

 The salary range for this position is $70,000-$80,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.