Radpartners www.radpartners.com

Position SummarY:

The Director of Customer Success requires a highly motivated team member to lead the Customer Success Team and has a proven track record of building and managing high performing customer success teams.  This role requires a strong background in customer relationship management and business development to form a cohesive, data-led, and customer-informed process.

Who We Are and WHat we DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Position Duties and Responsibilities:

• Develop and implement customer success strategies to drive engagement, retention, and growth.
• Oversee customer success programs, advocacy initiatives, and issue resolution.
• Collaborate with sales, marketing, and product teams to identify upsell and cross-sell opportunities.
• Establish and track KPIs to measure and optimize team performance using data-driven insights.
• Monitor customer usage data to identify trends and drive process improvements.
• Serve as the primary escalation point, ensuring timely resolution of customer concerns.
• Stay current on imaging informatics technologies, industry trends, and regulatory compliance.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in business administration, marketing or related field; Master’s degree preferred.
• 10 years of Radiology workflow and leadership experience.
• Experience with clinical integrations, implementations and go-lives.
• Proven track record of driving customer success and achieving business objectives.
• Strong leadership, communication, and interpersonal skills.

• • Excellent analytical and problem-solving abilities. 

  • Ability to thrive in a fast-paced dynamic environment. 

  
  

COMPENSATION:

The salary range for this position is $120K-$130K. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team.