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General information

Job Title
Workforce Manager
Functional Area
Teammate - Call Center
City
Remote
Work Location Type
Remote
Employment Type
Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

Position Description & Requirements

POSITION SUMMARY:
Radiology Partners is searching for a Core Workforce Manager who will have full ownership of contact center forecasting, scheduling, compliance, and real-time monitoring functions. You will work closely with department teammates and leaders to manage call queues and routing, process scheduling modifications, and perform continual performance analysis. Responsibilities include producing forecasts, creating staffing plans and schedules, managing scheduling changes and PTO requests, and generating performance reports for leadership. Additionally, you will monitor attendance and schedule adherence, providing insights to improve staffing plans.

WHO WE ARE AND WHAT WE DO
:Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

WHY RADIOLOGY PARTNERS:
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
  • Compensation Reviews, Career Growth Opportunities
  • Flexible Remote Schedules
  • Generous PTO Plans and Paid Holidays
  • Proudly Certified as a Great Place to Work for Five Consecutive Years
POSITION DUTIES AND RESPONSIBILITIES:
  • Full ownership of call center forecasting, scheduling, compliance, and real-time monitoring and management.
  • Manage call queues, routing, and modifications to scheduling events in partnership with Support Team Managers.
  • Perform continual performance analysis and real-time reforecasting to adjust staffing plans, producing call volume forecasts for multi-site operations.
  • Coordinate scheduling changes, analyze PTO submissions, and manage shift, vacation, and holiday schedules.
  • Provide daily/intra-day performance reports, monitor attendance, and offer analytical support for special projects.
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
  • Bachelor's degree or equivalent experience.
  • 3+ years of Workforce Management experience, including scheduling, forecasting, and capacity planning.
  • Strong understanding of contact center technology, including Call Routing, IVRs, and Workforce Management solutions.
  • Experience with RingCentral WFM software for real-time adherence with at least 100 employees.
  • Advanced Microsoft Excel abilities.
COMPENSATION:
The salary range for this position is $70,000-$80,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:
Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team.