Radpartners www.radpartners.com

Position SummarY:

Radiology Partners (RP) is seeking a highly motivated IT Field Services Desktop Support Technician II to join our team. This pivotal role provides essential tier 2 and Tier 3 on-site and remote support, ensuring the seamless operation of IT systems for radiologists and other end users in our practice. As a key member of our team, you will play an important part in resolving technology issues, maintaining infrastructure, and ensuring maximum productivity and user satisfaction.

Who We Are and WHat we DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

**This individual must be able to travel reliably to multiple locations in the Las Vegas, NV area**

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Position Duties and Responsibilities:

• Deliver on-site and remote end-user IT support, including troubleshooting hardware, software, VPN, and mobile device issues, with documentation in ServiceNow
• Serve as a technical lead for projects and complex issue resolution, supporting system upgrades, patching, and ensuring local ticket queue health and SLA adherence
• Manage user access and system downtime processes, including onboarding/offboarding, service interruptions, and communication with stakeholders
• Perform routine maintenance, hardware replacements, printer support, and manage lifecycle of IT assets including procurement and inventory
• Provide after-hours and on-call support, contribute to knowledge base documentation, and lead process improvements that enhance IT service delivery

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• 3+ years of IT experience or equivalent education/experience; valid driver’s license required.
• Proficient in troubleshooting hardware/software issues; strong knowledge of Windows, macOS, remote support tools, and ticketing systems.
• Experience in healthcare IT, including PACS systems, radiology workflows, and voice recognition tools (e.g., PowerScribe, Fluency).
• Skilled in enterprise IT environments (200+ users), including SCCM/MECM, Active Directory, Windows 10 deployments, and virtualization technologies.
• Physically able to lift/move equipment regularly; position requires local travel, extended screen use, and ability to work under pressure.

COMPENSATION:

The salary range for this position is $55,000 - $60,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.