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Position SummarY:

The Quality Assurance Specialist supports the CORE Leadership team in planning, auditing, and improving performance across RP teams and clients. This role focuses on analyzing key metrics, monitoring performance, and providing actionable feedback. Responsibilities include leading quality initiatives, ensuring compliance, and supporting continuous training and process improvements. The position drives internal and external quality improvements through audits, reporting, and communication strategies aligned with leadership goals.

Who We Are and WHat we DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Position Duties and Responsibilities:

• Perform quality audits on chats, calls, emails, and workflows, and investigate reported issues to ensure resolution and compliance.
• Analyze performance and quality data, generate reports, and identify training and education needs.
• Support the development and improvement of policies, procedures, and quality monitoring guidelines.
• Contribute to the design and evaluation of data-driven performance improvement initiatives and recommend process enhancements.
• Educate team members on performance improvement tools and assess the effectiveness of training materials and programs.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Associate Degree, MA Certification, or equivalent professional experience required; Bachelor’s Degree, GXMO, or ARRT Certification preferred.
• 1+ years of experience in a radiology support role.
• Education or experience in medical terminology.
• Proficient in Microsoft Office; advanced Excel skills preferred.
• Experience with Microsoft Office tools, including basic to advanced Excel functionality.

COMPENSATION:

The hourly range for this position is $24-$29. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email recruiting@radpartners.com to notify our team.