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General information

Job Title
Director, Customer Success (Healthcare Required)
Functional Area
Teammate - Information Technology
City
Remote
Work Location Type
Remote
Employment Type
Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

Position Description & Requirements
POSITION SUMMARY 
The Director of Customer Success requires a highly motivated team member to lead the Customer Success Team and has a proven track record of building and managing high performing customer success teams.  This role requires a strong background in customer relationship management and business development to form a cohesive, data-led, and customer-informed process.
 
WHO WE ARE AND WHAT WE DO 
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.  
 
WHY RADIOLOGY PARTNERS 
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.  
  • Compensation Reviews, Career Growth Opportunities  
  • Flexible Remote Schedules  
  • Generous PTO Plans and Paid Holidays  
  • Proudly Certified as a Great Place to Work for Five Consecutive Years 

POSITION DUTIES AND RESPONSIBILITIES
  • Develop and execute a customer success strategy that aligns with Radiology Partners’ goals and objectives.
  •  Developing and implementing strategies to drive customer engagement, retention, and growth. 
  • Lead and mentor a team of customer success managers to ensure high performance and customer satisfaction.
  • Develop and deliver customer success programs and customer advocacy initiatives.
  • Collaborate with sales, marketing, and product teams to identify opportunities for upselling and cross-selling.
  • Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives.
  • Must be fluent in Radiology Partners clinical workflows, applications, and systems.
  • Serve as primary point of contact for escalations and issue resolution, ensuring timely and effective responses to customer inquiries and concerns.
  • Monitor and analyze customer usage data to identify trends and opportunities for improvement.
  • Evaluate metrics and optimize team performance using a data driven approach.
  • Communicate, partner, and influence across internal and external teams.
  • Partner closely with our Product and B2B Marketing teams on road-mapping and improvements based on customer needs and market feedback.
  • Stay up-to-date with imaging informatics technologies and industry trends.
  • Be familiar with regulatory compliance as it pertains to medical imaging and artificial intelligence in order to build trust with customers, partners, and the public.
  • Promotes communication and cooperation among teammates to create a spirit of unity in the department.
  • Works closely with leadership and teammates to improve work relationships, build morale, and increase productivity and retention.
  • Provides day-to-day performance management guidance to direct reports (e.g., coaching, counseling, career development, disciplinary actions).
  • Work evenings and overnight as needed
  • Up to 25% travel
  • Occasional on-call to support the practices
 
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: 
  • Bachelor’s degree in business administration, marketing or related field; Master’s degree preferred.
  • 10 years of Radiology workflow and leadership experience.
  • Proven track record of driving customer success and achieving business objectives.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to thrive in a fast-paced dynamic environment.
COMPENSATION: 
The salary range for this position is $120,000-$130,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). 
 
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 
 
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. 
 

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.