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Position SummarY:

Radiology Partners Information Technology Team seeks a motivated, high-performing Field Support Analyst responsible for the supporting patient care end users utilizing Radiology Partners IT system.  Radiology Partners IT responsibilities include troubleshoot, diagnose, resolve technical issues efficiently, and providing on-site support, including radiologist homes. The ideal candidate will have strong problem-solving and critical-thinking skills, the ability to work independently, and excellent communication skills.  This role requires a highly motivated team member dedicated to delivering value and exceptional personalized customer experiences.

Who We Are and WHat we DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Hybrid Schedules - Onsite in Dallas, TX when needed
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Position Duties and Responsibilities:

• Provide hands-on technical support and troubleshoot hardware, software, network, and imaging workstation issues at customer sites.
• Setup and configure computers, peripherals, network devices, and VPN tunnels to meet Radiology Partners standards.
• Manage user access, incidents, planned/unplanned downtimes, and coordinate with internal IT teams on escalations and projects.
• Maintain detailed records of technical issues and solutions in the Service Now ticketing system and perform routine system maintenance.
• Provide end-user training, on-call support as needed, and travel up to 25% for field support.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Health Computer Science, Information Systems, or 5+ years IT/technology experience preferred
• Experience with PACS, Radiology workflows, hardware, and networks
• Prior support of voice recognition systems (PowerScribe and/or Fluency)
• Proficient in diagnosing/resolving hardware and software issues; knowledgeable in Windows and macOS
• Experience with basic network troubleshooting (LAN, WAN, Wi-Fi), remote support tools, and ticketing systems

COMPENSATION:

The salary range for this position is $65,000-$75.000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Beware of Fraudulent Messages:

Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.