Skip to content

General information

Job Title
Patient Care Advocate | ARA Midtown | M-F, 8a - 4:30p
Functional Area
Front Office - Patient Services
City
Austin
Work Location Type
On-site
State
TX
Employment Type
Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

Position Description & Requirements
WHO WE ARE AND WHAT WE DO: 
Since its inception in 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a cornerstone of healthcare in Central Texas. With a network of 17 state-of-the-art outpatient imaging centers and collaborations with 24 area hospitals, we’re at the forefront of medical imaging in the region. Our partnership with Radiology Partners in 2019 has further enhanced our capabilities in AI technology, expanded our scale, and integrated us into a comprehensive national infrastructure. 

ARA is dedicated to providing exceptional career opportunities and keeping our team at the cutting edge of technology.  We know the value of work-life balance and are committed to the personal well-being of all our team members.  

POSITION SUMMARY: 
  • Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude 
  • Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information 
  • Provides information regarding particular exams and procedures including prep information. 
  • Prepares, processes, and maintains all confidential records on new and existing patients. 
  • Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes 
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: 
  • High School Diploma or equivalent. 
  • Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor. 
  • Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others 
  • Must have excellent organizational skills and attention to detail. 
  • Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements. 
Why Radiology Partners: 
  • Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. 
  • Compensation Reviews, Career Growth Opportunities  
  • Flexible Remote Schedules  
  • Generous PTO Plans and Paid Holidays  
  • Proudly Certified as a Great Place to Work for Five Consecutive Years 
FOR MORE INFORMATION: 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.  

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.  

Radiology Partners participates in E-verify. 

Beware of Fraudulent Messages: 
Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team.